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FAQ
Shipping & Delivery
What are your shipping costs?
- Standard Shipping: R100 for orders under R500
- Free Shipping: All racket purchases and orders over R500
We deliver nationwide across South Africa.
How long does delivery take?
Orders are dispatched within 1–2 business days.
Estimated delivery times:
- Major Areas: 2–3 business days
- Outlying Areas: 4–5 business days
Please note that delivery times are estimates and may vary during peak periods or due to courier delays.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a tracking number via email.
If you experience any issues tracking your parcel, please contact us at:
Can I change my delivery address?
Unfortunately, we cannot change delivery details once an order has been placed.
Please ensure your shipping information is correct before checkout.
Orders
What if I don’t receive my order confirmation?
Order confirmations are sent shortly after purchase.
If you have not received yours:
- Check your junk or spam folder
- Ensure the correct email address was entered at checkout
If you still cannot locate it, please contact:
Include:
- Your full name
- The email address used for the order
What if I receive an incorrect or incomplete order?
We apologise for any inconvenience.
Please contact us as soon as possible at:
We will resolve the issue promptly at no additional cost to you.
Wholesale & Club Orders
Do you offer bulk or club orders?
Absolutely. We enjoy working with clubs, coaches, and retailers within the padel community.
For wholesale, team, or bulk order enquiries, please contact:
